Human Skills in Short Supply

5.3M customer service professionals needed Now more than ever human skills are critical. The current Covid-19 crisis highlights why the future of work

Covid-19 impact on Workplace Mental Health in Australia

Mental ill-health has been a major concern for Australia well before the current Covid-19 crisis. A draft report published by the Australian Government

Protecting the Mental Health of Frontline Employees

It has always baffled me that front line employees in Australia are some of our lowest paid workers. They do one of the most challenging jobs, receive

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